Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Lociq partner console and related services made available to authorized partner organizations (collectively, the “Services”). By accessing or using the Services on behalf of a partner organization, you represent that you have authority to bind that organization and that you accept these Terms on its behalf.

If your organization has entered into a separate written agreement with Lociq (including an order form, master services agreement, partner program agreement, or data processing addendum), that agreement controls to the extent it conflicts with these Terms. Capitalized terms used in your agreement have the same meaning here unless defined otherwise.

Lociq may reference product names, features, and documentation that evolve over time. Descriptions on this page are for orientation only and do not constitute a warranty as to future availability or performance.

Access to the Services is limited to users invited or approved by an administrator of your partner organization (“Partner Admin”). You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your credentials unless you have notified Lociq promptly of compromise.

Partner Admins may configure roles, permissions, and membership. You agree to use the Services only for the partner organization on whose behalf you act and only within the scope of access assigned to you. Sharing accounts, circumventing authentication, or misrepresenting affiliation is prohibited.

Lociq may suspend or restrict access to protect the security or integrity of the Services, other customers, or applicable law. Where practicable, we will provide notice and a reasonable opportunity to cure material breaches before termination, except where immediate action is required.

You will use the Services in compliance with applicable laws, regulations, and industry rules that apply to your use case (including, where relevant, marketing, promotions, and consumer protection laws). You will not use the Services to transmit malware, conduct denial-of-service attacks, scrape or harvest data in violation of our documentation, or attempt to gain unauthorized access to systems, data, or accounts.

You will not reverse engineer, decompile, or disassemble the Services except to the limited extent expressly permitted by law. You will not remove or obscure proprietary notices. Benchmarking or publication of performance results may require our prior written consent if your separate agreement so provides.

Lociq may set and enforce usage limits, feature flags, and operational policies. We may modify or discontinue features with notice where required by contract or law; continued use after effective changes may constitute acceptance unless your agreement states otherwise.

You retain ownership of content you submit through the Services (“Customer Content”). You grant Lociq a non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services as described in your agreement and our privacy materials.

You represent and warrant that you have all rights necessary to submit Customer Content and to operate campaigns, anchors, rewards, and related experiences you configure, including consent and notices required for end users. You will not submit unlawful, infringing, defamatory, or misleading content.

Lociq may remove or restrict Customer Content or configurations that violate these Terms, applicable law, or third-party rights, or that create security or operational risk. You are responsible for obtaining and recording any consents and for the substantive compliance of your programs with your jurisdiction and industry requirements.

Fees, billing cycles, payment methods, and taxes are as specified in an applicable order form, checkout flow, or online subscription terms agreed with your organization. Unless stated otherwise, fees are non-refundable except as required by law or as explicitly set out in your agreement.

You are responsible for providing accurate billing and tax information and for paying all taxes associated with your purchases other than taxes based on Lociq’s net income. Failure to pay may result in suspension of paid features or termination of access after notice where required.

If you believe an invoice is incorrect, you must notify us within the period stated in your agreement (or, if none, within thirty (30) days of the invoice date). Undisputed amounts remain due. Lociq may use third-party payment processors; their terms may also apply to payment transactions.

Lociq processes information in connection with the Services as described in the Lociq privacy documentation applicable to the partner console and any data processing addendum or privacy schedule in your agreement. Where Lociq processes personal data on your instructions as a processor, the data processing terms in your agreement control.

You are responsible for the lawfulness of personal data you submit, including notices, consents, and data subject rights workflows required in your role as controller or business, as applicable. You will not submit special categories of personal data or children’s data except as expressly permitted in writing.

Security measures are described at a high level in our trust and security materials. No system is perfectly secure; you acknowledge residual risk and agree to implement reasonable controls on your side, including strong authentication and least-privilege access for your users.

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the extent not prohibited by law, Lociq and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, goodwill, or data, arising out of or in connection with these Terms or the Services, even if advised of the possibility of such damages.

Except where limited by law or by your separate agreement, Lociq’s aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amounts paid by your organization to Lociq for the Services in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the fullest extent permitted.

These Terms remain in effect until terminated. Your organization’s subscription or pilot term, and termination rights, are governed by your order form or master agreement. You may cease use at any time; termination of your user account does not necessarily terminate your organization’s subscription.

Lociq may suspend or terminate access to the Services for material breach, non-payment (where applicable), legal requirement, or risk to security or third parties, subject to notice and cure periods in your agreement where required.

Upon termination, your right to access the Services ceases. Sections addressing fees accrued, confidentiality, intellectual property, disclaimers, liability, and dispute resolution survive as applicable. Lociq may delete Customer Content after any post-termination retention period in your agreement or our documentation.

Lociq may modify these Terms from time to time. We will update the “Last updated” date and version on this page and, where required by law or your agreement, provide additional notice (for example by email or in-product message).

If you continue to use the Services after changes become effective, that use constitutes acceptance of the revised Terms, except where your separate agreement requires explicit consent. If you do not agree, you must stop using the Services and notify your Partner Admin.

For questions about these Terms or prior versions, contact Lociq using the information below. Archived summaries of prior versions may be available on request where we maintain them for compliance.